Effective Date: 28 Oct 2026
1. Introduction
Welcome to CakeTouch BD. We value your privacy and are committed to protecting your personal information when you visit our website, purchase our products, customize a cake, or contact our team.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website and services.
By using our website, you acknowledge that you have read this Privacy Policy. Where applicable, we will obtain your consent before processing information that requires it.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Full name and contact details.
- Mobile number and WhatsApp number.
- Email address.
- Billing and delivery addresses.
- Recipient’s name and phone number, where applicable.
Order Information
- Products purchased, quantities, prices, and order history.
- Cake size, flavour, design, customization preferences, and cake messages.
- Preferred delivery date, time slot, delivery area, and special instructions.
- Promo codes, discounts, and transaction references where applicable.
Customized Cake Information
When you request a customized cake, we may collect reference photographs, design ideas, occasion details, budget preferences, and other information you voluntarily provide.
Please ensure that photographs you upload do not contain personal information or images of other people that you do not have permission to share.
Technical Information
When you browse our website, we may collect information such as your IP address, browser type, device information, pages visited, referral source, and interactions with our website.
Communications and Feedback
We may retain information you provide through contact forms, customer support conversations, reviews, corporate enquiries, and other communications.
3. How We Use Your Information
We use your information to:
- Process, confirm, prepare, and deliver orders.
- Manage customized cake requests and communicate about design requirements.
- Process payments and verify transactions.
- Provide order tracking and customer support.
- Respond to enquiries, complaints, and feedback.
- Manage customer accounts, order history, and reviews.
- Handle corporate enquiries and business proposals.
- Improve website performance, user experience, and our products and services.
- Measure marketing effectiveness and website analytics.
- Detect, investigate, and prevent fraud, abuse, and unauthorized activity.
- Comply with applicable legal obligations.
We will use your information for purposes consistent with this Policy and applicable law.
4. Payments and Transaction Security
CakeTouch BD may offer online payment methods and Cash on Delivery (COD), depending on availability.
Online payments may be processed by third-party payment service providers. Your payment information may be collected and processed directly by those providers under their respective privacy and security policies.
We do not intend to store complete payment card numbers, card security codes, or other sensitive payment credentials on our website.
For COD orders, we may use your contact and delivery information to confirm the order and coordinate delivery.
5. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Delivery partners: To deliver cakes, gifts, and other products.
- Payment providers: To process and verify transactions.
- Website and hosting providers: To maintain website functionality and security.
- Analytics and marketing providers: To understand website usage and measure advertising performance, where enabled.
- Customer communication services: To respond to enquiries and provide order updates.
- Professional advisers and authorities: Where reasonably necessary for legal compliance, dispute resolution, or the protection of rights and safety.
We aim to share only the information reasonably necessary for the relevant purpose. Third-party providers may process information according to their own applicable policies and contractual obligations.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to support website functionality and understand how visitors interact with our services.
Depending on the tools enabled, these technologies may be used for:
- Shopping cart and checkout functionality.
- Remembering relevant website preferences.
- Website analytics through tools such as Google Analytics 4.
- Tag management through Google Tag Manager.
- Advertising measurement and remarketing through Meta Pixel or related technologies.
Some technologies may collect information about your browser, device, and interactions with our website.
Where required, we will request consent before using non-essential cookies or tracking technologies. You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
7. Marketing Communications
We may send service-related messages about order confirmation, payment status, customization, delivery, and customer support.
We may also send promotional communications where permitted by applicable law and, where required, with your consent.
You may opt out of promotional emails or messages by using the available unsubscribe option or contacting us. Opting out of marketing will not prevent us from sending essential communications about your orders or account.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, business records, dispute resolution, and legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements and legitimate business needs.
9. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we aim to maintain appropriate safeguards for the information we handle.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally permissible.
- Withdraw consent where processing is based on consent.
- Object to or request restrictions on certain processing activities, where applicable.
- Opt out of promotional communications.
- Raise a privacy concern or complaint.
To submit a request, please contact us using the details provided in the Contact Us section. We may need to verify your identity before fulfilling certain requests.
Some information may need to be retained to complete transactions, maintain legally required records, or resolve disputes.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
These services operate independently and may have their own privacy policies and terms. CakeTouch BD is not responsible for the privacy practices of external websites that we do not control.
We encourage you to review the relevant policies before sharing personal information with third parties.
12. Children’s Privacy
Our website is intended for general customers and is not specifically designed to collect personal information from children.
If you are a parent or legal guardian and believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter and take appropriate action where necessary.
13. International Data Processing
Some third-party service providers may process or store information outside Bangladesh. Where this occurs, we will take reasonable steps to ensure that the processing is handled appropriately and in accordance with applicable legal requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal obligations.
The revised version will be published on this page with an updated effective date. We encourage you to review this page periodically.
15. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact CakeTouch BD.
- Website: https://caketouchbd.com///
- Email: info@caketouchbd.com
- Phone: 8801301xxxxxx
- WhatsApp: 8801301xxxxxx
- Business Address: Dhaka Bangladesh
We will review privacy-related enquiries and respond within a reasonable timeframe, subject to applicable requirements.
CakeTouch BD
Make Every Moment Special.
